Return and exchange.
If something isn't right, don't worry, we will fix it. Need a different size? No problem, call us or WhatsApp us on 9967562856. We also come from a medical background, where high standards and exceptional care are not only valued but essential.
We respectfully ask the following if you'd like to return or exchange an item.
- We cannot accept returns on altered or embroidered items. If you are not confident in your size or style preference, we suggest that you place your first order without personalisation.
- All "clearance" product sales are final and may be eligible for exchange if available stock. However, we cannot issue refunds on these products.
- All original tags must be still attached.
- The garment must be returned in excellent condition, just as you want to receive your order. UT uniforms are worn in a hygienic environment by medical professionals and thus must be presented to our customers with 100% neat and clean. By law, all garments must be clean.
- We reserve the right to refuse if it has visibly worn terribly, excessively soiled or laundered.
- Please pack the garment inside the original garment bag.
- If you want to return or exchange, then shipping charges are to be borne by customers as we offer a low margin pricing model, so its impossible for us to offer free exchange.
- We don't accept returns or exchanges after five working days from the date you receive the order.
- Original handling and shipping charges are not refundable in any case.
- We're happy to provide personalised attention to each individual or group order. Contact us at hitesh@uniformtrader.com or call us on 9967562856.
Process for Exchange:
We genuinely want you to obtain the correct size and fit. Our company's fundamental value—proper fit and comfort for all medical professionals. So if you ordered a non-personalised product and would like to try a different size, send us an email within five working days. Tell us the reason(s) for your exchange described in detail and photo. We will revert you with further information on pickup.
Process for Returns:
If you are not happy with a non-personalised item, please return it in 3 working days after receiving your product for a refund. We will credit your payment deducting shipping charges through your original payment method once we receive your return item.
If we made an blunder on your order or a sewing problem or quality issue, please call us at 9967562856. Please allow us seven business days after receiving your order in our factory for your return to be processed.
- All non-personalised orders will take up to 7 business days.
Don't hesitate to contact us for questions or more information about our return policy.
