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Help Center
Exchange & Return Policy
If something isn't right, don't worry, we will fix it. Need a different size? No problem, call us or WhatsApp us on 9967562856. We also come from a medical background, where high standards and exceptional care are not only valued but essential.
We respectfully ask the following if you'd like to return or exchange an item.:
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We cannot accept returns on altered or embroidered items. If you are not confident in your size or style preference, we suggest that you place your first order without personalisation.
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All "clearance" product sales are final and may be eligible for exchange if available stock. However, we cannot issue refunds on these products.
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All original tags must be still attached.
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The garment must be returned in excellent condition, just as you want to receive your order. UT uniforms are worn in a hygienic environment by medical professionals and thus must be presented to our customers with 100% neat and clean. By law, all garments must be clean.
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We reserve the right to refuse if it has visibly worn terribly, excessively soiled or laundered.
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Please pack the garment inside the original garment bag.
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If you want to return or exchange, then shipping charges are to be borne by customers as we offer a low margin pricing model, so its impossible for us to offer free exchange.
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We don't accept returns or exchanges after five working days from the date you receive the order.
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Original handling and shipping charges are not refundable in any case.
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We're happy to provide personalised attention to each individual or group order. Contact us at hitesh@uniformtrader.com or call us on 9967562856.
Refund Policy
Refund Policy
If you are not happy with a non-personalised item, please return it in 3 working days after receiving your product for a refund. We will credit your payment deducting shipping charges through your original payment method once we receive your return item.
If we made a blunder on your order, a sewing problem, or a quality issue, please call us at 9967562856. Please allow us seven business days after receiving your order in our factory for your return to be processed.
We do not have a courier pickup facility, and items will be sent back to us at the customer's cost.
The refund amount will reflect in the customer's account within 4 to 5 days of initiating the refund. In addition, should there be a manufacturing defect, the shipping cost to and fro will be eligible for a refund by us.
You can return the product within three days of delivery. You have to inform us on our email id giving a valid reason and attach a picture in the attachment. After analysis, we will arrange a pickup service and advise you regarding the same. You have to pay for the return pick the exact amount you paid for shipping.
We would initiate a refund after we receive the product and the product's condition is resalable.
You call us anytime for more clearity any time. 9967562856.
Order Cancellation Policy
Order cancellation policy:
To cancel an order placed with us, you must contact customer support by email (info@uniformtrader.com) or by telephone (+ 91 9967562856). Cancellations will be accepted if submissions are pending. A full refund will be set and funds will be credited to the customer's account within 4 to 5 days of cancellation.
Embroidery Policy
Many of our customers prefer custom embroidery. This requires additional time.
If you have selected customized embroidery, please permit us up to 10-14 business days before shipment (depending on current requirements).
This includes orders where the customer has chosen an instant delivery (Next Day Air or 2nd Day Air). If your order includes more than one item, your entire order will be shipped when your partial order is completed.
Please understand that we cannot accept refunds or exchanges of embroidery unless there is a serious embellishment error in our area. Please see our Embroidery Info page for more details.
Queries
All emails are received and/or responded to by a licensed health care representative and/or highly trained representative, who understands the complexity of medical clothing. Do you have a question about scrubs or our lab coats? Not sure about the rating? Send an email to info@uniformtrader.com or click here to see all the ways to contact us.
Bulk Order
If you are interested in purchasing Uniform Trader Scrub Suit or lab coats in bulk or need a special Request for Quotation, we will be happy to provide you with a customized price rating. Please contact our sales team at info@uniformtrader.com for a special rating Or call on 9967562856.
Payment Option
We accept Visa, Master Card, and American Express, Rupay Card for all types of orders (online, phone and Shop visit).
We also accept Cash on delivery.
Web Security
We have taken the necessary steps to ensure that your online shopping is safe and secure, using Verisign information security services. Every time you send us your credit card number and payment details, we use Verisign technology to prevent that information from being captured.